Experience now. Pay later. Always interest-free.

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Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks

All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.

Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase.
For complete terms visit afterpay.com/en-AU/terms

Frequently Asked Questions

Payments & Security

How to pay, payment security & payment options

How can I pay for my booking?

You can make a payment online or over the phone. We accept Visa and Mastercard, Afterpay and Zippay. You can pay using Afterpay and Zippay online only.

Are my details secure?

Yes. Your details are secure and shopping with Experience Oz and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PKN so that it cannot be read as the information travels over the Internet.

What is "Big Red Group" on my bank statement?

Experience Oz is a part of the Big Red Group family. The name "Big Red Group" may show on your bank statement for any Experience Oz transactions.

I have a coupon code for a discount, how do I use it?

Go you! That’s great. All you need to do is enter the coupon code online at checkout in the coupon code section.

My payment has been voided, what do I do now?

When a customers transaction fails, this means we had an issue confirming the booking with the tour supplier. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.

If my payment has been voided, is my voucher still generated?

Unfortunately if your payment has been voided, it means we had an issue confirming the booking with the tour supplier. As a result, no voucher or booking confirmation is generated and we suggest not trying the request again as it may result in multiple transactions. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.

Can you help us get our bank to fast track the payment?

We can do our best. We can send a ‘Fund Release’ template to your bank to request the release to be expedited.

I still want to book, how can I make that happen?

It’s best you give our helpful Reservation Team a call directly on 1300 935 532, and they can ensure your booking is made without any additional voided payments.

Can't find what you're looking for?

Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Have a chat with one of our friendly team members in our live chat in the speech bubble below or email us directly at info@experienceoz.com.au.

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